Refund Policy

OnAirHero Pro is software delivered digitally: your licence key is shown as soon as your payment is confirmed. This policy explains when we refund a payment. Card payments are taken by Riwada Limited (United Kingdom).

1. Card payments (Visa / Mastercard)

• New purchases: you can ask for a full refund within 3 days of buying — the first payment of a monthly or yearly plan, or a lifetime purchase. No reason needed.
• Renewals (the automatic monthly or yearly charges after the first one) are not refunded, except when the charge was our mistake — for example you were charged after you had cancelled, or charged twice. Cancel before your renewal date to avoid the next charge (see the Cancellation Policy).
• Any refund — full or partial — cancels what that payment bought: its Pro time ends, and if it was a monthly or yearly payment the subscription is cancelled too, so nothing renews. Time you paid for separately (another payment, or an EasyPaisa / PayPal payment) is not affected.
• Lifetime upgrade refunded: if you upgraded from a monthly or yearly plan and the lifetime payment is refunded, you go back to the time you had already paid for. Auto-renew is not turned back on by itself — we never start a new charge without you; you can turn it on again in your account.
• Refunds go back to the card you paid with. Your bank usually shows them within 5–10 business days.
• A payment disputed with your bank (a chargeback) ends the Pro time it paid for while the dispute is open, the same as a refund. If the dispute is closed in our favour, that time is restored.

2. Licences bought before card billing

Payments made earlier by EasyPaisa or PayPal (before card billing) are reviewed case by case. Contact us within 3 days of paying with your transaction ID.

3. How to ask for a refund

Message us on WhatsApp 0346 0665233 or e-mail admin@riwada.com with the e-mail address of your account (the Google account you signed in with) and the last 4 characters of your licence key (or your card receipt). We reply within 2 business days and tell you the outcome.

4. If activation doesn't work

If your key doesn't activate, contact us before asking your bank for a chargeback — most problems (wrong key copied, a new PC, a firewall) are fixed in minutes. If we can't make it work, you get a full refund.